Contact Information

We are here to help. Whether you have a question about your order, one of our products, or simply want to get in touch, our customer service team is ready to assist you promptly and professionally.

Our Contact Details

• Phone: +44 7580536963
• Address: Norvexal, 157 Waterloo Road, SE1 8UX, London, United Kingdom

Customer Service Hours

Our team is available Monday to Friday, from 9:00 AM to 6:00 PM (GMT). We aim to respond to all enquiries within 24 to 48 business hours.

Order Enquiries

If you have a question about an existing order — including delivery status, returns, or refunds — please have your order number ready when you contact us. This will allow us to assist you as quickly as possible.

Returns and Refunds

For information about returning a product or requesting a refund, please refer to our Return and Refund Policy before getting in touch. Our team will be happy to guide you through the process.

We Value Your Feedback

At Norvexal, we are committed to providing an exceptional shopping experience. If you have any feedback — positive or otherwise — we would love to hear from you. Your input helps us continually improve our service.