Privacy Policy

Last updated: 17 July 2026

Norvexal is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. It complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable French e-commerce regulations.

1. Data Controller

• Company Name: Norvexal
• Address: 157 Waterloo Road, SE1 8UX, London, United Kingdom
• Phone: +44 7580536963

2. Data We Collect

• Identity data: first name, last name
• Contact data: email address, phone number, billing and delivery address
• Transaction data: details of products purchased and payment information
• Technical data: IP address, browser type, device information, pages visited
• Communication data: any correspondence you send us

3. How We Use Your Data

• To process and fulfil your orders
• To communicate with you regarding your order and customer service enquiries
• To comply with our legal and regulatory obligations
• To improve our website and services
• To send marketing communications where you have given consent

4. Legal Basis for Processing

• Contract performance: to fulfil your order
• Legal obligation: to comply with applicable laws
• Legitimate interests: to improve our services and prevent fraud
• Consent: for marketing communications, which you may withdraw at any time

5. Data Retention

We retain your personal data only for as long as necessary. Order data is typically retained for 5 years in accordance with applicable accounting regulations.

6. Sharing Your Data

We do not sell your personal data. We may share it with trusted service providers (payment processors, delivery carriers) under appropriate data protection agreements.

7. Your Rights

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw consent

To exercise any of these rights, contact us at Contact Us page. We will respond within 30 days.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You may manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your personal data. All payment transactions are encrypted using SSL technology.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact and Complaints

For any questions, contact us at Contact Us page or +44 7580536963. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.